Technical Tips

CCR Computer Services values all the business we get from all of our clients.  To be fair to them and perspective clients we provide some simple technical tips free of charge that you can use to troubleshot and/or repair some common problems without having to bring the computer in.

Important note: Follow the steps below at your risk. DO NOT attempt any repairs on your computer if you aren't comfortable working with electronics. You run the risk of shorting internal components of your computer with static discharge or power surges.

Tech Tip #1: Start With The Simple Things

• Remember to start simple!
• Ensure power cords are plugged in
• Ensure cables are plugged in
• Ensure connectors are completed plugged in

Tech Tip #2: Computer Won't Turn On

• Check power cord. Make sure it's fully plugged into the wall and the power supply
• Unplug power cord from power supply.
  Discharge static electricity
  Disconnect power to all components, including the mother board. Leave power to fan.
  Plug power cord back into power supply and press power button
  If power supply turns on the power supply is good, but a component such as hard drive, CD or DVD rom, etc are bad.
  Unplug again. Plug one component in and try to power up the PC.
  If PC powers up that component is good.
  Repeat the step above plugging in one more component at a time until all components are plugged back in. The mother board should be the last thing plugged in.
  If you plug in a component and power up the PC and it doesn't come on that particular component is probably bad and needs to be replaced
  If you have plugged in all the components and then plug in the mother board and PC doesn't power up, then your mother board is bad.

Tech Tip #3: Computer Randomly Shuts Off

• Check power cord. Make sure it's fully plugged into the wall and the power supply
• Open case to make sure all cables and connectors are securely plugged
• Make sure the fan and power supply are dust free
• Make sure the fan is working properly

Tech Tip #4: Excessive Pop-Ups And Antivirus Offers

• DO NOT ACCEPT OR CLICK OK ON ANY ANTIVIRUS OFFERS!!
• If you have a Windows OS, turn off System Restore and scan with antivirus software
• Reboot computer in Safe Mode and scan with antivirus software
• Reboot computer normally and check if viruses are removed

Tech Tip #5: Can't Connect To Internet, But Can Connect To Either Email Or Game Console

• Open Internet, click Tools -> Internet Options -> Advanced tab -> then under "Reset Internet Explorer Settings", click the "Reset" button